FACET
// cancellation_policy

Cancellation Policy_

Last Updated: 14.10.2026

1. Overview

This policy explains when and how you can cancel a task on FACET and what happens to your credits. It is operated by keysa gaan OÜ (Pallasti tn 33-154, Tallinn 11416, Estonia, Reg Nr 17531664) and works together with our Refund Policy and Terms of Service.

2. Before you accept an estimate

An AI estimate is only a price proposal. Until you accept it, nothing is charged. You can decline it at any time from the task board or the task page, and the task is closed without any charge.

3. After you accept, before the specialist starts

When you accept the price, the credits are deducted from your wallet and our team assigns a specialist. Until the specialist starts work you can cancel the task yourself from the task board or the task page. The full price goes back to your wallet straight away, and the refund appears in your transaction history.

4. After work has started

Once the specialist has started, the task can no longer be cancelled from your account, because work has been done for you. Write to support@facetai.space and explain why you want to stop. We review each case as set out in Section 5 of our Refund Policy and may arrange a revision, a different specialist, or a full or partial refund of credits depending on the work already delivered.

5. If we cannot staff your task

If we cannot find a suitable specialist for an accepted task, we tell you by email. The specialist has not started, so you can cancel the task for a full refund to your wallet as described in Section 3.

6. Credit purchases and your account

Cancelling a task returns credits to your wallet, not to your card. Withdrawing from a credit purchase or refunding unused credits to your payment method is covered by our Refund Policy (14-day right of withdrawal; unused credits within 30 days of purchase). An account that still holds a wallet balance cannot be deleted: ask for a refund of the unused credits first.

7. Contact

Questions about a cancellation: support@facetai.space. Please include your account email and the task reference.